Universal Workplace

Universal Workplace2025-08-10T03:02:14+00:00

Universal Workplace

Ultranauts’ work environment is intentionally designed to work for all brain types, which we call a Universal Workplace. Originally developed for cognitively diverse teams of humans, the underlying goals of our universal work practices — reducing friction, optimizing cognitive load, and  establishing a shared understanding — are just as relevant today for hybrid human-AI groups in every organization. While the concept of a Universal Workplace has evolved over time, it is underpinned by several Management Principles that have remained constant and continue to guide our decisions and actions to this day.

Management Principles

At Ultranauts, our efforts to create a Universal Workplace are informed by six Management Principles:

Continuous Learning as an evergreen priority. To continue to evolve our capabilities and deliver superior value for our customers, we prioritize, invest in and enable our team’s ongoing learning & development.

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Mental Health as a business imperative. Protecting the mental health and wellbeing of our team is as important to us as delivering value to our customers and generating returns for our shareholders.

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Flexibility as the default choice. No single way of working, from where or when we work to how we communicate, is optimal for all of us, so we develop policies and practices with flexibility at their core.

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Neuronclusion as a design principle. To create a neuroinclusive work environment, we don’t just rely on good intentions we strive to design processes and systems that remove the barriers preventing our teammates from fully engaging in their work.

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Transparency in decision making and work as a mutual expectation. As we differ in how we think and work, being open with each other, sharing context for our decisions, and providing visibility into what we’re doing is essential to building trust.

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Collaboration over competition as a cultural norm. As a team with many unique strengths, our true advantage comes from combining the strengths of multiple team members which can only be achieved through collaborative teams.

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Examples

At Ultranauts, our Universal Workplace is a work-in-progress. We still have much to do as we strive to meet the needs of our team and business while remaining true to our mission. We are excited to continue to learn and evolve our Universal Workplace, guided by our Management Principles and Design for Neurodiversity approach, and we will continue to push forward until we fully realize our vision of an organization that embraces brain types and empowers our team to do our best work, together.

Continuous Learning as an evergreen priority2025-08-10T03:05:16+00:00
  • We help team members create learning Launchpads and professional Portfolios to support their career development and growth.
Mental Health as a business imperative2025-08-10T03:06:09+00:00
  • We regularly measure Team Experience on projects and intervene when group cohesion or individual wellbeing is at risk. Because we can only be successful when both our teams and customers have consistently positive experiences, continuously improving both team and customer experience are equally important to our business.
Flexibility as the default choice2025-08-10T03:07:18+00:00
  • We put measures in place to ensure live interactions have Multimodal Communication options, including options for video/audio, chat and transcription, which means each team member can communicate and contribute in a way that’s most comfortable and productive.
Neuroinclusion as a design principle2025-08-10T03:08:24+00:00
  • We developed Design for Neurodiversity (DfN), a new pedagogy for experience design, and applying DfN to redesign our talent processes and workflows in ways that resolve ambiguity, create engagement, increase autonomy and reduce sensory load
Transparency in decision making and work as a mutual expectation2025-08-10T03:08:56+00:00
  • We pioneered Community-Driven Promotions that rely on transparent skills requirements and benchmarks and peer expert validation of demonstrated skills, to determine promotion readiness and mitigate the potential for bias and favoritism
Collaboration over competition as a cultural norm2025-08-10T03:11:06+00:00
  • We rely on Shared Ownership of outcomes metrics for client projects and the business overall, mitigating the risk of a siloed team or a misaligned organization.