Job: Engagement Manager
Company: Ultranauts
Location: Work to be performed remotely in any Continental US time zone with occasional travel required to visit clients
To apply: Interested candidates, please complete this questionnaire.

Background

Founded by two MIT engineers in 2013, Ultranauts is a quality engineering startup on a mission to prove that neurodiversity, including autism, is a competitive advantage in business. We offer a broad suite of software and data quality services with specialized capabilities in test automation, analytics and accessibility. Our clients include a wide range of F500 enterprises, cutting edge startups, and top-tier consultancies, and our exceptional team includes individuals on the autism spectrum. Ultranauts has been named a FastCompany World Changing Idea, MIT SOLVE Challenge Winner, and Interbrand Breakthrough Brand.

Job Description

Ultranauts is looking to hire full-time and part-time Engagement Managers to join our team and be part of a high growth, high impact services company. Engagement Managers are responsible for running client engagements from inception to completion, including managing customer relationships, supervising testing teams and ensuring project success.

As an Engagement Manager at Ultranauts, you will be accountable for all facets of project execution, including project kickoff, strategizing, test planning, managing schedules, resourcing, and identifying risks & opportunities, while maintaining constant communication with your clients, team and other internal stakeholders. You will need to be equally comfortable shaping engagement strategy with senior executives, defining project requirements with business leads, solving technical challenges with engineers, and driving day-to-day project execution with your testing team.

Responsibilities 

  • Set up engagements for success. Gain understanding of client’s business needs and technology stack, define engagement strategy and priorities, kick-off project.
  • Develop client relationships. Respond to client needs, manage expectations, share regular updates, provide insights and recommendations, identify opportunities for growth, develop long term enterprise strategy
  • Manage remote testing team. Coordinate activities of other Engagement Manager(s) on project. Establish project priorities, provide clear direction, supervise day-to-day execution, ensure adherence to  standards, ensure team is equipped to deliver on time and within budget, keep internal stakeholders updated
  • Implement best-in-class tools, processes and practices in DevOps and quality engineering to continuously enhance the value provided to clients.
  • Coach and develop team. Provide guidance and feedback, conduct performance reviews, support career growth and development

Requirements

  • 5+ years experience in IT consulting, management consulting and/or project management
  • 3+ years experience in client-facing roles with accountability for project success
  • Management of remote staff
  • Experience working in a startup or new business unit which required wearing multiple hats and doing whatever it takes to get stuff done
  • Direct experience with software development and DevOps a must, including a thorough understanding of the full development and production lifecycle
  • Direct experience in quality engineering and assurance a must, with an intimate knowledge of how quality fits into agile and CI/CD
  • Aptitude for learning new tools and technologies, and applying programming and engineering concepts to solve business challenges
  • Aptitude for learning new subject matter in technical and business domains, and ability to dissect complex problems and drive towards simple, effective solutions
  • Passion for coaching and developing talent, and ability to manage remote teams with varying communication styles and technical skill levels
  • Ability to work in a fast-paced environment and maintain a professional and positive demeanor under pressure
  • Ability to work independently including determining priorities, meeting deadlines,  articulating needs and escalating issues as needed
  • Scrum certification or applied experience a plus

To apply: Interested candidates, please complete this questionnaire.