- We track team Well-being Metrics on our management dashboard, e.g. Team Loneliness Score, and treat them with the same seriousness as financial and customer metrics because they are equally important indicators of the health of our business.
- We have an annual Psychological Safety Audit conducted by an independent third party, the results of which are shared with our Board to ensure accountability. We view this as an important governance tool similar to our annual financial audit.
- We regularly measure Team Experience on projects and intervene when group cohesion or individual wellbeing is at risk. Because we can only be successful when both our teams and customers have consistently positive experiences, continuously improving both team and customer experience are equally important to our business.
